The purpose of this document is to clearly demonstrate the detailed process and efforts of Bloomfield Collections Pty Ltd to ensure personal data and information is managed with the upmost integrity and governance. This document is our Privacy Policy and is in accordance to the Privacy Act 1988 (Cth).
Privacy Act 1988 (Cth) available here https://www.legislation.gov.au/Details/C2020C00168
Bloomfields Pty Ltd provides commercial agency services including collections, investigations, process serving and repossessions to law firms, corporations, collection companies, corporations, government and the public. Bloomfields Pty Ltd acts on behalf of our clients, as an agent for a principal (client), engaged to undertake specific functions usually in the process of debt recovery.
WHAT INFORMATION DO WE COLLECT?
Standard process would see Bloomfield Collections obtain:
Name of the individual
Residing and Postal address
Phone
Email
Date of birth
Gender
Employment and details
Any other required financial information.
WHO CAN WE GET THIS INFORMATION FROM?
The individual
Family and Friends
Creditors
Third Parties
People of Interest
Colleagues or Employers
Other agencies
USE AND DISCLOSURE
Bloomfields Pty Ltd uses and discloses personal information in relation to Mercantile Agency Services to our clients to assist in the management of matters issued to Bloomfields Pty Ltd . In compliance with the Australian Privacy Principals any personal information obtained by us is used and disclosed only to our clients to assist in the completion of our instructions and that is for Collection of Debts outstanding, Service of Legal Documents or the Recovery of Secured Assets. Bloomfields Pty Ltd will only use or disclose information for a secondary purpose in compliance with the Australian Privacy Principals.
SECURITY OF DATA
The security of your personal information paramount to Bloomfields so we take multiple steps to protect your personal information from misuse, interference, loss and from any unauthorised access, modification or disclosure.
These steps include:
training all our staff on the important task of handling of personal information; and
restricting access to our computer systems, physical records and premises to authorised persons; and
We have firewalls and encryptions in place so as to protect our Systems from Cyber attack
Personal information is destroyed or permanently de-identified when it is no longer needed
WHAT IS PERSONAL DATA?
As per the Privacy Act 1988 (Cth) available at legislation.gov.au Section 2, Division 2 (16)(a)
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) Whether the information or opinion is true or not; and
(b) Whether the information or opinion is recorded in a material form or not.
Note: Section 187LA of the Telecommunications (Interception and Access) Act 1979 extends the meaning of personal information to cover information kept under Part 5‑1A of that Act.
AUSTRALIAN PRIVACY PRINCIPLES (APP)
Bloomfield Collections adheres to the Collection and disclosure of personal data and information, as per the Australian Privacy Principles (APP), please reference Part 3 (6)
Full details available here:
The Privacy (Credit Reporting) Code 2014 (CR Code) is a mandatory code that binds credit providers and CRBs. The CR code supplements the provisions contained in Part IIIA of the Privacy Act and the Privacy Regulation 2013.
Importantly, a breach of the CR code is a breach of the Privacy Act. Full details available here:
https://www.oaic.gov.au/privacy/privacy-registers/privacy-codes-register/cr-code/
COMPLAINTS
Bloomfield Collections takes every action to meet the requirements of the State and Federal Legislation, however if at any point you feel there has been a breach, please contact our team immediately to discuss further and we will ensure your complaint is documented, recorded and actioned accordingly with the relevant parties and organisations. Bloomfield Collections - enquiries@Bloomfields.com.au or call 1300 410 533.